Our Perfect Fit Guarantee - Explained.
At Empire Outlet, we're committed to ensuring that every gentleman who wears our handcrafted tweed suits experiences the perfect fit. Our Perfect Fit Guarantee is a testament to our confidence in our craftsmanship and our dedication to customer satisfaction.Perfect Fit Guarantee
We stand behind the quality and fit of every suit we create. If you're not completely satisfied with the fit of your suit, we offer three remedial options:- Local Tailor Alterations: We'll cover the cost of alterations by a local tailor to ensure your suit fits perfectly.
- Remake at No Cost: If alterations aren't sufficient, we'll remake your item(s) at no additional cost to you.
- Full Refund: In the rare event that we can't meet your satisfaction through alterations or remaking, we'll provide a full refund.
How to Claim Our Perfect Fit Guarantee
If you believe your suit doesn't meet the measurements you provided, here's how to claim our Perfect Fit Guarantee:- Contact Us Promptly: Get in touch with our customer service team within 14 days of receiving your order.
- Provide Evidence: Our team will ask you to provide photographic evidence of the measurements you believe are incorrect. This step is crucial - we cannot complete the review or offer any remedial options without this evidence.
- Review Process: Our expert team will carefully review the evidence you provide.
- Resolution: If we determine that the error is on our part, we will proceed with the most cost-effective option among the three remedial solutions listed above.
Important Notes
If you believe your suit doesn't meet the measurements you provided, here's how to claim our Perfect Fit Guarantee:- The 14-day period for claiming the guarantee begins from the day you receive your order.
- Photographic evidence is mandatory for us to process your claim.
- We reserve the right to determine the most appropriate solution based on our review.
- Our goal is to ensure you're fully satisfied with your Empire Outlet suit.